Privacy Policy
Last Updated: 29 November 2025
Aetherix ("we/us/our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aetherixofficial.in and make purchases through our store with secure Razorpay payment gateway.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address provided during checkout or account creation.
- Payment Information: Card details, UPI ID, or bank information processed securely by Razorpay (we do not store your full card details).
- Transaction Data: Order history, products purchased, amount paid, and date/time of transaction.
- Technical Data: IP address, browser type, device information, and cookies.
- Communication Data: Emails, messages, or support tickets you send us.
2. How We Collect Information
- Directly from you when you register, place an order, or contact us.
- Automatically through cookies and similar technologies.
- Through Razorpay when you make payments.
- Through WooCommerce plugins (e.g., order tracking, abandoned cart recovery).
3. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Send transactional SMS/WhatsApp messages (order confirmation, shipping updates, OTP for verification)
- Provide customer support
- Send promotional offers and updates (only if you opt-in)
- Improve our website and services
- Comply with legal obligations
4. WhatsApp & SMS Communication
By providing your phone number, you consent to receive transactional and promotional messages via WhatsApp and SMS from Aetherix (including order updates, delivery notifications, and exclusive offers). You can opt-out anytime by replying “STOP” or contacting us.
5. Sharing Your Information
We share your data only with:
- Razorpay Payment Gateway – for secure payment processing
- Shipping/courier partners (name, address, phone) to deliver your order
- Legal authorities when required by law
We do NOT sell your personal data to third parties.
6. Data Security
We use SSL encryption, secure servers, and follow industry-standard practices to protect your data. Payment information is handled securely by Razorpay (PCI DSS compliant). However, no method of transmission over the internet is 100% secure.
7. Your Rights (Under DPDP Act 2023 & IT Rules)
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing messages
- File a complaint with the Data Protection Authority
To exercise these rights, contact us at info@aetherixofficial.in
8. Cookies
We use cookies to improve your experience (e.g., keep items in cart, remember login). You can disable cookies in your browser settings, but some features may not work properly.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., Instagram, Razorpay). We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
12. Grievance Officer
Name: Aetherix Support Team
Email: info@aetherixofficial.in
Phone: 8539908048
Address: Siwan, Bihar, India - 841226
For any privacy concerns or complaints, contact our Grievance Officer within 30 days.
Thank you for trusting Aetherix!
Aetherix – Siwan, Bihar, India - 841226
Email: info@aetherixofficial.in | Phone: 8539908048